At LifeOrganics we believe in 100% Customer Service and Satisfaction. However, due to the nature of our products, we do not accept all returns once the order has been completed and shipped and/or picked up.
All returns are at the discretion of LifeOrganics. Only products that are unopened and unused can be returned. Samples and trial sizes are not eligible for refund, and cannot be returned or exchanged.
If a product is mistakenly ordered, and it is not discovered until receipt, please contact us immediately and request a Return Authorization Code (RAC) number. Products must be returned unopened, unused, and in good condition, with no evidence of use or tampering, including puncture, removal or opening of a seal or any closure.
For quality and sanitation reasons we cannot accept returns of any product that has been opened or used. We encourage you to purchase trial sizes of any items that you are interested in, before purchasing them in wholesale sizes. We offer economical options for each product so that our customers may sample the items that they are interested in using, prior to purchasing and to avoid costly mistakes.
In the case of opened product, we will only accept a return in the case of a
manufacturing defect. A product will only qualify as being manufacturer defective if it is not in compliance with our specifications or not in alignment with Client’s final order approval. Any report or suggestion of a defective product must be reported within seven (7) days of product receipt, and must be unused. In the case of questions related to a manufacturer defect, it is subject to our internal testing and/or review process to determine final outcome.
Custom and personalized orders made specially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., fragrance, ingredient, size), and includes all custom wholesale, private label, or contract manufacturing orders.
*Please note: There will be a 20% restocking fee for all items that are returned.
Request to return an item:
- In the event you should encounter a problem with a LifeOrganics product, contact us immediately to report the issue.
- Fill out the Refund/Return Request Form completely.
- Email the form to firstname.lastname@example.org
- Wait 1-2 business days from the time your Request Form is sent to our company to receive confirmation and/or approval of your request. If confirmation is not received within this time frame, please contact us immediately.
- If you are issued a Return Authorization Code (RAC) number, repack the product(s) in the original packing materials we used to ship them to you and enclose a copy of the completed Return Form, including the issued RAC number.
- Send the package via FedEx, UPS or an insured parcel post. Please retain the tracking number for your records.
We will not honor the return of any products without an authorization code issued by us.
Receiving at LifeOrganics warehouse is strictly controlled because we must maintain contamination control within our facilities. We do not accept packages that are not expected. If any package is received without a Return Authorization Code (RAC) number, it will be refused if caught at the time of delivery, or discarded if it is not caught at the time of delivery. LifeOrganics accepts no responsibility for packages sent or received without a Return Authorization Code (RAC) number. All RACs expire 7 days from the date of issue and items sent after expiration will be refused or discarded.
All packages being returned must have the RAC number printed clearly on the outside of the package. All packages being returned must be insured by the shipper, for the full value of the package, to protect against any loss or damage in transit. LifeOrganics accepts no responsibility for any loss or damage to any item being returned for any reason whether authorized or not.
Please note: There will be a 20% restocking fee for all items that are returned. Customized or private label products are not eligible for return.
Shipping & Handling
Customers are responsible for the cost of fees associated with shipping and handling for returned merchandise.
Customers should place returned item(s) into the secured shipping package in which it arrived, and be sure to include the original order confirmation with the returned products. All items that are being returned must be postmarked within 7 days from the date of delivery.
If the product(s) were damaged during shipping, the customer should first contact the carrier and explain the damages to them, taking care to write down any instructions and/or information provided by the carrier. Take a picture(s) to demonstrate the issue. Next, contact LifeOrganics with information and/or instructions the carrier may have provided
All online orders can be cancelled up to 24 hours after order has been placed, if processing has not been completed. Any order modifications made once an order has been submitted may be subject to additional fees